People in support roles (QAs, architects, product owners, front-line managers, and others) need slack in time and attention so they can be available to those they support when they’re needed. As you can imagine, this means people in support roles can sometimes catch a lot of shit for not being “busy enough”.

But if they’re fully tasked (i.e. can do literally nothing else), they can’t do their actual job, which is to be available when others need them.

Support roles need slack. It’s our job to be sure they can do their job.